This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Executive Assistant is responsible for providing comprehensive, co-ordinated and efficient support to the Chief Executive Officer. The role manages sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the operations of the company. The role provides a wide range of support including diary management, budgeting, team management (training, expenses, general administration), communication, procurement and risk management activities. The Executive Assistant will work independently on projects, from conception to completion, and handle a wide variety of activities and highly confidential matters.
My Knowledge- What I need to Know
You will be able to demonstrate the knowledge, experience, or mastery of:
My Role
Executive Diary/Calendar
Meetings
Forward Planning
General
About Us
For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.
Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers’ needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.
We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Our Strategy
What we are aiming for
We shall respond to large and complex firm failures, whilst maintaining our seven-day pay-out for savers in banks, building societies and credit unions. We will actively contribute to increasingly effective resolution when firms fail.
Why this matters
FSCS needs to contribute to public confidence and financial stability by being ready to respond when called upon across the full range of protected products.
Our approach
What we are aiming for
FSCS is known and trusted for protection that puts people back on track through outstanding customer experience.
Why this matters
Customer expectations are rising. The service our customers receive must meet their expectations in terms of speed, accessibility and ease of use, in order to maintain consumer trust and confidence.
Our approach
What we are aiming for
We shall raise awareness of FSCS protection across all of the products and services we protect, particularly retirement savings products.
Why this matters
Awareness of, and trust in, FSCS protection maintains confidence in a crisis. Awareness also helps to inform people's choices by increasing their confidence in buying protected services and understanding the risks of unprotected products.
Our approach
What we are aiming for
We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.
Why this matters
FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.
Our approach
Documents
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